Pay

Webshop payment options

All prices of the products sold via StellaOro are inclusive of VAT. How can I pay in the webshop?

With us you can choose from several payment methods StellaOro offers you the following payment options in the webshop:

(See which one applies)

- Pay with iDeal

- Pay with Bancontact

- Payment by Credit Card (American Express, MasterCard, Maestro and VISA)

- Pay with Sofort Banking

How can I pay via iDeal? Pay directly online via your own bank. That is paying in your own trusted internet payment environment. Easy and according to the security requirements of your bank. This payment service is available for customers of ABN AMRO Bank, Rabobank, SNS Bank, Friesland Bank, ING, ASN Bank, Triodos Bank and Van Lanschot Bank.

How can I pay with a credit card? You can pay for your order in the webshop with the following Dutch credit cards: VISA, American Express and MasterCard. When you choose this payment method, you fill in the credit card number, the exact name on the card, the expiration date and the 3-digit CVC code (last three digits on the back of your card) on the payment page. To protect your data, it is sent fully encrypted via SSL servers and is therefore protected against access by third parties. At the time of the order, your credit card payment is authorized. The cardholder may be contacted to prevent fraud. The amount will only be debited after the order has been delivered. If it is not possible to deliver the entire order, only the amount for the part of the order that has actually been delivered will be debited.

How can I pay with Sofort Banking? StellaOro offers the possibility to pay with Sofort Banking. Sofort Banking is actually an online transfer where you use your internet banking details. In the secure payment page of Sofort GmbH you log in with your trusted login details for internet banking. Then select the bank account with which you want to pay. Then you fill in the confirmation code and click on next. You will now see a confirmation of your order in our webshop.

Secure payment

Is shopping at StellaOro safe? Shopping at StellaOro is very safe. To protect your data, it is sent fully encrypted via SSL servers and is therefore protected from access by third parties. This means that your personal information is encrypted and cannot be viewed by others. We comply with all rules of the privacy legislation and all other legal regulations. And we never give your personal information to third parties without your permission.

Order

Will I receive a confirmation of my order? Every completed order will be confirmed by e-mail with an order confirmation. What can I do if I experience problems during payment? If it is not possible to proceed to payment, while you have already placed the product in your shopping cart and created an account, we advise you to delete your browser history (see top right internet browser, history, delete history). After this you can place the product in your shopping cart again and proceed to payment.

Can I cancel an order? This is only possible by sending an email to info@stellaoro.nl before 5pm on the same day of ordering, stating your name, order number and order date. It is possible that your order has already been processed, in which case you can only cancel the order by returning the package.

Service & Warranty If the product has a defect that was not visible at the time of purchase, you must notify us of this within a reasonable period after discovering the defect. If, in StellaOro's opinion, the product does indeed have defects (which are not due to normal wear and tear, incorrect use and/or lack of maintenance), then StellaOro will StellaOro will repair or replace the product within a period specified by StellaOro to indicate a reasonable period. During this repair you are not entitled to a replacement product or any form of compensation. If, in the opinion of StellaOro , recovery is not possible, or this is not possible StellaOro can be expected given the costs of this recovery, StellaOro a comparable replacement product. If this is not possible, we will refund the purchase price. If the StellaOro instructions, or if you have used the product incorrectly or have not maintained the product, you are not entitled to any form of repair, replacement or compensation. The possibility of invoking any form of guarantee also lapses if the product has been modified. Damage to the following watch parts: the glass, the strap, the crown/pin and the battery are not covered by the manufacturer's guarantee. However, the manufacturer's guarantee does not affect the statutory guarantee to which the consumer is entitled. Statutory guarantee means that a product must do what the consumer can reasonably expect from it.

Contact

If you have any questions about your order, please email info@stellaoro.nl We will process your question as soon as possible, but no later than within 3 working days.